Terms & Conditions

Effective August 2, 2026 Last updated August 2, 2026

Effective 2 August 2026. These Terms & Conditions (the “Terms”) are a legal agreement between you and Buynetic Pty Ltd (ABN 46 647 898 468, ACN 647 898 468), an Australian private company registered in New South Wales (“Buynetic”, “we”, “us”, “our”), the owner and operator of WildOn. More about the company at www.buynetic.com.au.

They govern your use of the WildOn mobile apps, the WildOn web app at app.wildon.com.au, WildOn cameras and other WildOn devices, the cellular connectivity supplied with them, and all related websites, software and support (together, the “Service”).

By creating an account, signing in, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Nothing in these Terms excludes, restricts or modifies any right or remedy, guarantee, warranty or other term or condition that applies to you under the Australian Consumer Law or any other law that cannot lawfully be excluded. Section 20 explains this in full.

1. Definitions

  • Account — the WildOn account you create to use the Service.
  • Capture — a photo, video or associated data recorded by a Device and uploaded to the Service.
  • Device — a WildOn camera or other hardware supplied or approved by us for use with the Service.
  • Plan — a subscription that entitles a Device or Account to cellular data, cloud storage, AI processing and other features for a recurring fee.
  • Your Content — Captures, names, notes, tags, files and any other material you upload, create or store in the Service.

2. Eligibility and your account

  • You must be at least 16 years old to hold an Account, and at least 18 years old (or otherwise of legal contracting age where you live) to buy a Device, a Plan or any paid feature. If you are between 16 and 18, you may use the Service only with the involvement of a parent or guardian who accepts these Terms on your behalf.
  • You must give accurate registration information and keep it up to date.
  • One person, one Account. You are responsible for everything that happens under your Account, including anything done by someone you give access to.
  • Keep your password confidential, and turn on two-factor authentication if the Service offers it. Tell us immediately at support@wildon.com.au if you suspect unauthorised access.
  • If you sign in using Google or Apple, that provider’s terms also govern your use of their sign-in service. Losing access to that provider account may cost you access to your WildOn Account.
  • You may not sell, rent or transfer your Account, or let anyone else use your credentials.

3. What the Service does — and what it does not

WildOn connects trail and wildlife cameras to a cloud service so that Captures are uploaded over a cellular network and delivered to your app, where you can view, organise, tag, share and export them.

The Service is a convenience and observation tool. It is not a security, alarm, monitoring, emergency, life-safety or medical service, and it must not be relied on as one. It depends on factors outside our control — mobile network coverage and congestion, weather, battery and solar performance, obstruction of the camera, third-party platforms, and your own device and internet connection. Captures may be delayed, degraded, duplicated or lost. Do not use WildOn where a failure to capture, deliver or store an image could result in injury, death, environmental damage, property loss, or any other serious harm.

4. Devices and hardware

  • Devices are sold subject to the terms of sale given at purchase, and are covered by the manufacturer’s warranty as well as the guarantees under the Australian Consumer Law described in section 20.
  • The Service works only with Devices supplied or approved by us. We do not support Devices that have been modified, repaired by an unauthorised party, or loaded with unofficial firmware, and doing any of those things may void your warranty.
  • We may deliver firmware and software updates to your Device automatically. Updates may be required for continued operation, security or regulatory compliance. Some updates change or remove features.
  • You are responsible for installing, positioning, securing, powering and maintaining your Devices, and for the risk of loss, theft, vandalism, animal damage and weather.
  • We may end support for a Device model after giving you reasonable notice. We will not shorten the support life of a Device in a way that breaches your rights under the Australian Consumer Law.

5. Cellular connectivity and SIMs

  • Cellular connectivity is supplied to WildOn by third-party mobile network operators and connectivity providers, and is resold to you as part of your Plan. Coverage, speed and availability are not guaranteed and vary by location, network, weather and network congestion.
  • A SIM supplied with a Device may be used only in that Device and only with the Service. It remains our property or that of our connectivity provider. Removing it, transferring it to another device, or using it for anything else is a breach of these Terms.
  • Plans include a cellular data allowance. Fair-use limits apply. If you exceed your allowance we may, at our discretion, slow, meter, charge for or suspend data for that Device until the next billing period or until you purchase additional data.
  • We may suspend connectivity where a Plan is unpaid, where a Device is generating abnormal traffic, where a network operator requires it, or where continued use would breach these Terms or the law. Where practical, we will tell you first.
  • You are responsible for any roaming, international or third-party network charges caused by moving a Device outside its intended coverage area.

6. Plans, billing and auto-renewal

6.1 Subscriptions

  • Plans are sold per Device or per Account, as described at the point of purchase, and are billed in advance on a recurring basis (for example monthly or annually) until cancelled.
  • Plans renew automatically. At the end of each billing period the Plan renews for another period of the same length, and the then-current fee is charged to your payment method, unless you cancel before the renewal date.
  • Prices are shown in the currency displayed at checkout and, for Australian customers, include GST unless stated otherwise. You are responsible for any other taxes, duties or bank charges.
  • Add-ons, one-off purchases (such as extra data or a high-resolution pull) and hardware are charged when you buy them.
  • A free trial, if offered, converts to a paid Plan at the end of the trial period unless you cancel before it ends. Trial terms are shown when you start the trial. One trial per customer.

6.2 Payment

  • Payments made through the WildOn website or web app are processed by Stripe. We do not store your full card details — see our Privacy Policy.
  • You authorise us (or the applicable app store) to charge your nominated payment method for all fees due, including renewals, until you cancel.
  • If a payment fails, we will retry it and notify you. We may suspend the affected Plan and the connectivity and cloud features that depend on it after a grace period. Repeated failure may result in cancellation of the Plan and, after the retention period in section 12, deletion of the associated content.

6.3 Price changes

We may change Plan prices. We will give you at least 30 days’ notice by email before a price change applies to your Plan, and the new price will take effect from your next renewal. If you do not accept the new price, cancel before that renewal and you will not be charged it.

6.4 Cancellation

  • You can cancel a Plan at any time from Account → Billing in the app, or by emailing support@wildon.com.au.
  • Cancellation takes effect at the end of the current billing period. You keep access until then. We do not provide pro-rata refunds for the unused part of a period except where the law requires it.
  • Cancelling a Plan stops cellular connectivity for the associated Device and may stop new Captures from being stored. See section 12 for what happens to content you have already stored.

6.5 Refunds

Except where the Australian Consumer Law or another applicable law gives you a right to a remedy (see section 20), fees are non-refundable. If you believe you have been charged in error, contact support@wildon.com.au within 60 days and we will investigate.

7. Purchases made through the Apple App Store or Google Play

If you buy a subscription inside the WildOn iOS or Android app, the purchase is processed by Apple or Google, not by us, and the following applies in addition to section 6:

  • Payment is charged to your Apple ID or Google Play account at confirmation of purchase.
  • The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period, at the price of the plan you selected.
  • You manage your subscription and turn off auto-renewal in your Apple ID or Google Play account settings. Deleting the app does not cancel your subscription.
  • Where a free trial is offered, any unused portion of a free trial period is forfeited when you purchase a subscription, where the store requires that treatment.
  • Refunds for store purchases are governed by Apple’s or Google’s policies and are handled by them, not by us. This does not affect your rights under the Australian Consumer Law.
  • Your use of the app is also subject to the applicable store’s terms of service.

The full details of each subscription — its title, duration, and price per period — are shown in the app before you confirm the purchase.

8. Your Content and the rights you give us

  • You own Your Content. These Terms do not transfer ownership of your Captures or anything else you upload.
  • You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, back up, transmit, transcode, resize, analyse and display Your Content, and to create derivative versions such as thumbnails, previews, AI-enhanced images and AI-generated labels. This licence exists only so that we can operate, secure and improve the Service and deliver Your Content to you and to the people you share it with. It ends when you delete the content or your Account, subject to the retention periods in our Privacy Policy and to copies retained by people you shared with.
  • We will not use Your Content for marketing, publicity or promotion without asking you first, and we will not sell it.
  • You are responsible for Your Content and you promise that you have the right to upload it, that it does not infringe anyone’s rights, and that it was captured lawfully.
  • You are responsible for keeping your own copies of anything important. Use the export tools in the app. We are not a backup service.

9. Lawful use of cameras

You alone decide where a Device is placed and what it points at, and you are responsible for complying with every law that applies to you. That may include surveillance-device, listening-device and workplace-surveillance legislation, privacy law, trespass and property law, and hunting, firearms, national-park and wildlife regulations.

You must not:

  • install a Device on land without the owner’s or occupier’s permission;
  • point a Device at a place where a person would reasonably expect privacy, including a dwelling, bathroom, change room, or a neighbour’s property;
  • use the Service to monitor, follow, harass, stalk or record a specific person;
  • use the Service to record private conversations; or
  • use the Service in connection with illegal hunting, poaching, trafficking in protected species, or interference with protected land.

You indemnify us against any claim arising from your breach of this section.

10. Acceptable use

You must not, and must not permit anyone else to:

  • use the Service to do anything unlawful, fraudulent, defamatory, threatening, obscene, or infringing;
  • upload malware, or attempt to compromise, probe, scan or disrupt the Service, our infrastructure or another user’s account;
  • circumvent authentication, rate limits, data allowances, storage limits, entitlement checks or any other technical restriction;
  • reverse engineer, decompile or disassemble our software or firmware, except to the extent that this restriction is prohibited by law;
  • scrape, crawl or bulk-download content, or access the Service by any automated means other than an interface we have documented and authorised;
  • resell, sublicense, white-label or commercially redistribute the Service or your Plan without our written agreement;
  • share a single Plan across more Devices or users than it is licensed for;
  • remove or obscure any proprietary notice; or
  • use the Service in a way that imposes an unreasonable load on our systems or degrades it for other users.

11. Sharing with other people

The Service lets you share Captures and trips with friends, groups and public links, and lets you transfer a Device to another Account. When you share something, you are responsible for what you disclose and to whom. Anyone with a share link can view what it points to and may be able to save a copy, so treat share links as public. Revoking a link stops future access but cannot recall copies already taken.

12. Storage, retention and deletion

  • Each Plan sets storage and retention limits, shown at purchase. When a limit is reached, the oldest Captures may be removed, or new Captures may stop being stored, as described for your Plan.
  • Content you delete is removed from your view immediately and purged from our storage within 90 days.
  • If a Plan lapses or is cancelled, we will retain the associated Captures for at least 30 days so you can renew or export them. After that we may delete them permanently.
  • If you delete your Account, we delete or de-identify your personal information and content as described in our Privacy Policy. A 14-day grace period runs first, during which you can cancel the deletion by signing back in. Once the grace period ends, deletion is permanent and cannot be undone.
  • You can delete your Account yourself at any time at app.wildon.com.au/account/delete or under Account → Delete account in the app. Deleting your Account does not by itself cancel a subscription purchased through the Apple App Store or Google Play — cancel that in your store account settings as well, or you will continue to be charged.

13. AI features

The Service uses machine learning to detect and label wildlife, count animals, assess image quality and generate enhanced imagery. AI output is automatically generated, is provided for convenience only, and may be inaccurate or incomplete. Do not rely on it for any decision that matters — scientific, regulatory, commercial, safety-related or legal. You are responsible for verifying anything important. AI features may change, be limited by fair-use quotas, or be withdrawn. How we process Captures with AI, and the limits we place on our AI provider, are set out in our Privacy Policy.

14. Availability, changes and beta features

  • We aim to keep the Service available but we do not promise uninterrupted or error-free operation. We may perform maintenance, and we will try to schedule significant planned maintenance outside peak periods.
  • We may add, change, suspend or remove features. If a change materially reduces a core feature of a Plan you are paying for, we will give you reasonable notice and you may cancel and receive a pro-rata refund for the unused portion of the period.
  • Features labelled beta, preview or experimental are provided as-is, may be unstable, and may be withdrawn without notice.

15. Intellectual property

The Service, including all software, firmware, models, designs, text, graphics and the WildOn and Buynetic names and logos, is owned by Buynetic or its licensors and is protected by intellectual property law. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the WildOn apps and Service for their intended purpose while your Account is in good standing. All rights not expressly granted are reserved. You may not use our trade marks without our written permission.

If you send us feedback or suggestions, you grant us an unrestricted right to use them without obligation to you.

16. Third-party services

The Service integrates third-party services, including app stores, payment processing, mapping, push notification delivery, cloud storage, mobile networks and AI processing. Those services are governed by their own terms, and we are not responsible for their acts or omissions. A change or outage in a third-party service may affect the Service.

17. Privacy

Our Privacy Policy explains what personal information we collect and how we handle it. It forms part of these Terms. By using the Service you agree to that handling.

18. Suspension and termination

  • You may stop using the Service and delete your Account at any time.
  • We may suspend or terminate your Account or a Plan if you materially breach these Terms, if you fail to pay, if your use presents a security or legal risk, or if we are required to do so by law or by a network operator. Except where an immediate suspension is necessary, we will give you notice and a reasonable chance to fix the problem.
  • We may discontinue the Service entirely on 90 days’ notice, in which case we will refund the unused portion of any prepaid Plan and give you a reasonable window to export your content.
  • On termination, your licence to use the Service ends. Sections 8, 9, 15, 18, 19, 20, 21 and 24 survive.

19. Disclaimers

Subject to section 20, and to the maximum extent permitted by law, the Service and all Devices are provided “as is” and “as available”, and we exclude all warranties, conditions and representations not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, that Captures will be delivered, that cellular coverage will exist at any location, that AI output will be accurate, or that content will never be lost.

20. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

For goods, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms excludes, restricts or modifies those guarantees or any other right you have under a law that cannot lawfully be excluded. Where we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to: for goods, replacing or repairing them or paying the cost of doing so; and for services, resupplying them or paying the cost of having them resupplied.

21. Limitation of liability

Subject to section 20, and to the maximum extent permitted by law:

  • Neither party is liable for indirect, incidental, special, consequential or punitive loss, or for loss of profit, revenue, business, opportunity, goodwill or anticipated savings.
  • We are not liable for loss or corruption of Your Content, for Captures that are delayed, missed or never uploaded, for loss, theft or damage to a Device, for hunting, wildlife-management, property or commercial decisions made in reliance on the Service, or for the acts or omissions of mobile network operators or other third parties.
  • Our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the greater of (a) the total fees you paid us for the Service in the 12 months before the event giving rise to the liability, and (b) AUD $100.

These limits apply regardless of the legal theory and even if we were told the loss was possible. They do not limit liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

22. Indemnity

You indemnify us and our officers, employees and contractors against all claims, liabilities, losses and reasonable legal costs arising from your breach of these Terms, your unlawful or improper use of a Device or the Service, Your Content, or your infringement of a third party’s rights. We will notify you of any such claim and will not settle it without your consent, which you must not unreasonably withhold.

23. Force majeure

Neither party is liable for a failure to perform caused by an event beyond its reasonable control, including natural disaster, fire, flood, storm, war, terrorism, epidemic, industrial action, government action, network or power failure, or the failure of a third-party supplier. Payment obligations are not excused.

24. Governing law and disputes

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts able to hear appeals from them. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory laws of your own country.

Before starting proceedings, please contact us at support@wildon.com.au and give us 30 days to resolve the matter. Most disputes are resolved quickly this way. Nothing in this section prevents either party from seeking urgent injunctive relief.

25. Changes to these Terms

We may update these Terms. The version published here is the current one, and the effective date is shown at the top. For material changes, we will give you at least 30 days’ notice by email, in-app notice, or both, before they take effect. If you do not accept a change, stop using the Service and cancel your Plan before the change takes effect; you will not be charged for any period after cancellation. Continuing to use the Service after the effective date means you accept the updated Terms.

26. General

  • Entire agreement. These Terms, the Privacy Policy, and any terms shown at the point of purchase form the whole agreement between us about the Service.
  • Severability. If part of these Terms is unenforceable, it is severed and the rest continues to apply.
  • No waiver. A delay in enforcing a right is not a waiver of it.
  • Assignment. You may not assign these Terms without our written consent. We may assign them to a related body corporate or to a purchaser of our business, on notice to you.
  • No agency. Nothing here creates a partnership, employment or agency relationship.
  • Notices. We will send notices to the email address on your Account. Send notices to us at support@wildon.com.au.
  • Language. These Terms are written in English, and the English version prevails over any translation.

27. Additional terms for the iOS app

These terms apply if you obtained the WildOn app from the Apple App Store, and Apple requires us to state them:

  • These Terms are between you and Buynetic only, not with Apple. Apple is not responsible for the WildOn app or its content.
  • Apple has no obligation to provide any maintenance or support for the app.
  • If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.
  • Buynetic, not Apple, is responsible for addressing any claim by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation.
  • Buynetic, not Apple, is responsible for the investigation, defence, settlement and discharge of any third-party claim that the app infringes that party’s intellectual property rights.
  • You represent that you are not located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you are not on any US Government list of prohibited or restricted parties.
  • You must comply with any applicable third-party terms of agreement when using the app.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and, on your acceptance, have the right to enforce them against you.

28. Additional terms for the Android app

If you obtained the WildOn app from Google Play, your use is also subject to the Google Play Terms of Service. Google is not a party to these Terms and is not responsible for the app. Subscriptions purchased through Google Play are managed and refunded in accordance with Google’s policies.

29. Contact us

Buynetic Pty Ltd (ABN 46 647 898 468), operator of WildOn
Suite 3A16, Level 14, 275 Little Alfred Street
North Sydney NSW 2060, Australia
Email: support@wildon.com.au
Web: www.buynetic.com.au and app.wildon.com.au